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"E-tailers Give New Voice to Customer Service"
CNET News.com, December 1, 2000
"Allfirst Inks Internet Deals to Offer Variety of Services"
Washington Business Journal, December 1, 2000
"Local Companies Help e-Tailers Mind the Store"
Washington Business Journal, November 10, 2000
"Filling the e-Tailers' Gaps"
BusinessWeek online, October 17, 2000

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