dynamicsoft Adds eStara OneClick Contact Web Voice
Carrier-class infrastructure software provider taps the power of eStara web voice to boost online customer service

March. 19, 2001  Reston, Va. - eStara Inc. announced today that dynamicsoft Inc., has implemented eStara OneClick Contact web voice. dynamicsoft's customers and partners can now take advantage of this premier live voice contact option for online customer service and technical support.

"Voice-enabled online customer support is expected to make a significant capture of the $25 billion that U.S. companies spend annually on toll free 800 lines and call center equipment," said Mark Winther, group vice president of worldwide telecommunications at IDC.

eStara's One Click Contact solution is an important component of dynamicsoft's innovative customer service and support program, which is focused on providing immediate solutions for customer concerns. Call Center magazine profiled dynamicsoft in its January, 2001 issue as one of six innovative companies redefining online support.

"eStara's live voice solution helps dynamicsoft deliver world-class customer service by providing immediate access to our support experts over the Web," said Matt McCabe, director of customer support at dynamicsoft. Inc. "eStara's user-friendly live voice connections offer a high performing solution that is easy to implement."

"dynamicsoft is a leading provider of carrier-class communications infrastructure and distinguishes itself by identifying and adopting innovative online customer support solutions," said Brian Nimmo, eStara's senior vice president of sales and business development. "eStara is pleased that dynamicsoft has chosen to implement the power of our web voice solution to deliver premier customer service online."

eStara will demonstrate its OneClick Contact web voice solution at dynamicsoft's exhibit (booth 601) at the Spring VON conference at the Phoenix Civic Plaza, Phoenix, AZ, March 21-March 23.

About dynamicsoft Inc.
dynamicsoft Inc. is the leading provider of carrier-class infrastructure solutions for packet-based wireline and wireless communications networks. dynamicsoft's interoperable and scalable software solutions enable carriers and communications application service providers to deploy revenue-generating telephony applications and innovative converged services over Internet protocol (IP)-based networks. A private company backed by a premier group of investors, dynamicsoft is based in East Hanover, N.J. and can be reached at www.dynamicsoft.com.

About eStara
eStara gives the power of voice to eBusiness with OneClick Contact web voice solutions. OneClick Contact lets online customers talk directly with call center agents over the Internet with the click of a button. It is completely compatible with existing call center systems, so there's no installation, capital investment or system integration required. eStara web voice users include J.Crew, Allfirst Bank and the NHL's Washington Capitals. eStara won Internet Telephony Magazine's Editors' Choice Award for 2001. Experience the quality of eStara web voice at www.estara.com.

 

Back to Press Releases