eSupportNow and eStara Partner to Enhance Customer Service Platform
eStara Provides OneClick Contact Web Voice Solutions For Leading eCRM Player

February 26, 2001  Reston, Va. and Boston, Ma. - eSupportNow, the premier provider of fully integrated customer care solutions for online businesses, has added eStara OneClick ContactSM web voice to its electronic customer relationship management (eCRM) platform - eSP - making eStara its preferred voice over the web provider.

eStara connects website visitors with eBusiness contact center agents via a crisp, clear voice call over the web from any PC with microphone and speakers. eStara OneClick Contact technology is completely compatible with existing call center systems and requires no new hardware or software investment.

eSupportNow's eSP platform provides clients with a fully-integrated and comprehensive suite of customer interaction capabilities including integrated agent desktop with media blending, CTI/telephony, e-mail, web chat, self-service, customer requested call back, advanced reporting and analysis, and CRM capabilities. By integrating web voice, eSupportNow's outsourced and hosted clients are better able to manage two-way communication and customer intelligence, and to achieve their online business goals and objectives.

"eStara's crisp, clear web voice offers eSupportNow's forward-thinking clients an unrivaled opportunity to improve customer service and boost sales with the immediacy of live voice conversation," said Tom Natelli, eStara Chairman and CEO. "eStara is pleased to add our OneClick Contact web voice solution to eSupportNow's leading eCRM platform."

According to a Cyber Dialogue report, 80% of shoppers rate toll-free calls to a live customer service person as either "extremely" or "very" helpful in improving satisfaction with online shopping. With eStara, online consumers do not have to terminate their Internet connection in order to place a call. The call is made via the Internet and does not interrupt a consumer's Internet session

About eSupportNow
Founded in 1998 and headquartered in Boston, Massachusetts, eSupportNow, (www.esupportnow.com), is the premier provider of fully integrated eCustomer Care solutions for online businesses. eSupportNow offers its client-partners strategic outsourcing, ASP, customer analysis/data mining, and professional services designed to meet the needs of today's digital businesses. The company specializes in implementing and supporting multi-channel eCRM solutions including live chat, email, VoIP, web callback, self-help, advanced teleservices and customer analysis.

About eStara
eStara gives the power of voice to eBusiness with OneClick Contactsm web voice solutions. OneClick Contact lets online customers talk directly with call center agents over the Internet with the click of a button. It is completely compatible with existing call center systems, so there's no installation, capital investment or system integration required. eStara web voice users include J.Crew, Allfirst Bank and the NHL's Washington Capitals. eStara won Internet Telephony Magazine's Editors' Choice Award for 2001. Experience the quality of eStara web voice at www.estara.com.

 

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